Thank you for visiting our website and for your interest in our decks. Please take a moment to view the detailed description and the gallery of the cards, before you purchase. Links are included in the product information.
As we offer custom backs for all our tarot decks, each deck is made to order. Once complete your deck(s) will be shipped to you directly by the printer. Please allow 2 – 5 days for manufacture.
USA Orders are shipped in bulk to the US warehouse at which point they are then mailed out via USPS priority mail. I will send you the USPS tracking number once your order has been dispatched by the printer. Please note: tracking information will be updated ONCE your order has been received by USPS and entered into their postal system for delivery, usually within 6 – 10 days.
OUTSIDE USA Orders will be shipped via UBI Smart Parcel, DHL Parcel, HK e-Express or SF Express depending on your location. I will send you a tracking number once your order has been dispatched by the printer. When your package reaches your country it will be delivered via Expedited Parcel or Registered Mail, depending on your local postal service. Please note: depending on which carrier service is used, tracking information will be updated ONCE your package has been received by and entered into your local postal service’s system. Customs and duty fees may apply which are the responsibility of the buyer.
All orders can be tracked at AfterShip. For UK tracking numbers (example GV739459756GB) the system defaults to Parcel Force, please select UBI Smart Parcel as your courier provider. You can also track your order through your local postal system, which will be updated once it has been registered in their system for delivery.
FLAT RATE SHIPPING
We offer flat rate shipping to all countries listed below, regardless of how many decks you order.
Zone 1 – Free Shipping United States, China, Hong Kong, Japan, Singapore, Malaysia, Thailand, Philippines, Indonesia
Zone 2 – $4.99 Australia, Argentina, Bermuda, Canada, Iceland, India, Israel, Kuwait, Mexico, Montenegro, New Zealand, North Macedonia, Puerto Rico, Qatar, Serbia, South Korean, Turkey
Zone 3 – $9.99 Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
If your country is not available at check out, or if you would like your order shipped via Express, please contact us and if we are able to ship to your country we will be happy to provide you with a quote.
Due to the impact of COVID-19 delivery times are estimates only. All orders are shipped with tracking numbers, however please allow additional time for your package to arrive. We are also unable to ship to some countries at this time as tracking is not available.
These are approximate delivery times to major cities, rural areas can take a few more days:
USA: 10 – 12 business days Canada: 10 – 16 business days Australia & New Zealand: 14 – 24 business days Most of Europe: 18 – 20 business days Asia: 8 – 16 Business days
OUR ART & DESIGNS
Our artwork is offered for sale in many formats from Wall Art, Home Decor to Apparel and Accessories, see our art galleryto view our designs. These items are created through a fulfillment company and shipping information is provided for each item once added to cart. The fulfillment company has 16 manufacturing centres located in 5 countries. Each manufacturing centre can ship products to any destination in the world. When you place an order they automatically route your order to the nearest manufacturing center in order to minimize shipping costs and speed up delivery times
OUR TAROT, ORACLE & LENORMAND DECKS
As we offer custom backs for our decks, all cards are made to order. Please allow 2 – 5 days for your deck to be completed, which will then be shipped to you directly by the printer. All orders placed after 4:00 pm EST, or on the weekend or civic holiday, will be processed the next business day.
All orders are shipped with a tracking number. Please see our Shipping Information for more details.
Returns & Exchange
It is important to us that you are happy with your purchase so we offer a 7-day satisfaction guarantee. If you are not happy with your purchase for any reason, please contact us within 7-days for the return address to our studio in Canada. The buyer is responsible for the return shipping costs. To qualify for a refund the item must meet the following conditions:
– Returned items must be in the original product packaging –Returned items must have no visible signs of use or mishandling
A full refund (minus any shipping costs) will be given once the returned item has been received at the studio. Until you are sure you are completely happy with your purchase please handle with care. All returned items must be received in salable condition for a refund to be issued, we thank you for your understanding.
OUR ART & DESIGNS
Our artwork is offered for sale in many formats from Wall Art, Home Decor to Apparel and Accessories, see our art gallery to view our designs. These items are created and shipped by our fulfillment company. If you’re not happy with your purchase, for any reason, you can return it to the fulfillment company within 30 days of the order date. As soon as it is received you will be issued a full refund for the entire purchase price. Please note – they do not reimburse the outgoing or return shipping charges unless the return is due to an incorrect item or defect in quality.